Shipping policy

Shipping Policy

We strive to deliver your artwork safely and efficiently. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed within 2-5 business days after payment confirmation.

  • During peak periods, processing times may be slightly longer.

  • You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Rates:

  • Shipping rates are calculated based on the destination, size, and weight of the package.

  • You can view the exact shipping cost during checkout before finalising your order.

Shipping Destinations:

  • We currently ship to the following countries: Canada, USA.

  • For other destinations, please contact us at [email protected] to inquire about shipping options.

International Shipping:

  • International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

  • These charges vary depending on the destination country and are not included in the shipping cost.

Delivery Times:

  • Estimated delivery times are provided at checkout and in the shipping confirmation email.

  • Please note that these are estimates and not guaranteed delivery dates.

  • Factors like weather, customs delays, or unforeseen circumstances can sometimes affect delivery times.


Lost or Damaged Shipments:

We take great care in packaging and shipping your artwork to ensure it arrives in perfect condition. However, despite our best efforts, issues can sometimes occur during transit.

Insurance Coverage: All our shipments are insured to protect your purchase. If your package is lost or damaged during transit, please follow these steps:

  1. Contact Us: Notify us immediately by emailing [email protected] with your order number and a brief description of the issue.

  2. Provide Documentation: If the package is damaged, please provide photos of the damaged packaging and the artwork.

  3. File a Claim: We will file a claim with the shipping carrier. Please retain all packaging materials and damaged items until the claim is resolved.

Our Responsibility: We will work with the shipping carrier to resolve any issues as quickly as possible. If the claim is approved, we will arrange for a replacement or refund as appropriate.

Customer Responsibility: Please inspect your package upon receipt. If you notice any damage, it is important to document it and contact us within 24 hours of delivery.

We appreciate your understanding and cooperation in resolving any shipping issues promptly.

Additional Information:

  • We are not responsible for incorrect shipping addresses provided by the customer. Please double-check your address during checkout.

  • If you have any questions or special shipping requests, please contact us at [email protected].

We appreciate your understanding and look forward to delivering your artwork to you!